Event Date:

14 December 2018

Event Title:

GP Telephone Consultation and Triage Skills Course

Event Location:

Training Academy
10 Falcon Way
Boucher Road
BT12 6SQ

Event Duration:

12.30pm - 5pm

Places Remaining:


This course is suitable for all clinicians carrying out telephone triage and consultations regularly. It covers the basic skills that are required for effective and safe telephone assessments within health care settings and is suitable for most service delivery models, from a total triage system to consultations. This course is highly interactive with opportunities to discuss issues relevant to your place of work throughout. A mixture of learning techniques are utilised, including listening to real calls, group exercises and plenary sessions and debate to help you to understand this difficult and often stressful area of work. 

Suitable for: GPs and GP trainees (Primary Care Centres and Out of Hours Service providers).


Speaker: Sally-Anne Pygall

Sally-Anne Pygall, is one of the leading experts in telephone triage and consultations in the UK. With many years’ experience as a senior manager in the area of telephone triage/consultation work in Primary Care and unscheduled care provision (including out of hours services), Sally-Anne is able to offer unrivalled experience and knowledge in training and consultancy services for telephone healthcare. She has worked in the private and public sector, as well as social enterprise organisations. 

CPD certificate provided on completion

Read the full course description

3fivetwo Training Academy is part of the 3fivetwo Group

Part of the 3fivetwo Group

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